VA tests system for electronic disability claims

Mar 25, 2010 10:27 AM
By KIMBERLY HEFLING, AP
BALTIMORE  –

If the interminable backlog of veterans’ disability claims has any chance of being eliminated, the system must go paperless.  But how to move to a fully electronic system is the quandary, and one Veterans Affairs Secretary Eric Shinseki wants resolved by 2012, when a modern system is to start rolling out. At a Baltimore VA office, which Shinseki visited Wednesday, 30 claims processors have been rotated in to meticulously review virtual test pages. They are part of the conversation as VA officials address difficult questions: Should millions of veterans’ files in storage be scanned? How is a veteran’s privacy going to be protected? What questions should veterans be asked as they fill out an automated form to start the claims process?  “This is about turning a chapter in VA history,” Shinseki said. “It’s a serious, huge undertaking.”   read more

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