Army identifies Military OneSource, Defense Center of Excellence Outreach Center as primary crisis intervention resources

By Department of the Army: Jun 2, 2009

WASHINGTON (Army News Service, June 2, 2009) — Soldiers, Army civilians and their families in need of crisis intervention now have two resources to call for assistance, as the Army has identified Military OneSource and the Defense Center of Excellence for Psychological Health and Traumatic Brain Injury as primary phone and online services to support our Army community.

The Military OneSource crisis intervention line supports active-duty, National Guard and Reserve servicemembers and their families, 24-hours a day, seven days a week. Professionally trained consultants assess a caller’s needs and can refer them to health care professionals for follow-up, face-to-face counseling.  The Military OneSource toll-free number for those residing in the continental U.S. is 1-800-342-9647, their Web site can be found at  Overseas personnel should refer to the Military OneSource Web site for dialing instructions for their specific location.

Another key crisis intervention resource available for our Army community is the DCOE Outreach Center. The Outreach Center is staffed 24/7/365 by health resource consultants with the latest information on psychological health and TBI issues and who can connect Soldiers, family members and veterans with agencies that promote recovery, resiliency and reintegration.   The DCOE Outreach Center can be contacted at 1-866-966-1020, via electronic mail at and at

“We want to get the word out and identify Military One Source and the DCOE Outreach Center as primary resources for those who need help,” said Brig. Gen. Colleen McGuire, director of the Suicide Prevention Task Force.   “Leaders, mental health professionals and public affairs officers should include this in their messaging and support at the local level. I would love to see this toll-free number posted on every Army Web site,” she said.


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